The Website is operated by Unity Software Sdn Bhd (“Software Provider”) for the use of [condominium management (“Management Committee”)] (collectively, “we”, “us”, “our”). This Policy applies to you if you browse, access or use this Website or the services offered therein (collectively, the “Services”). The Website is to enable seamless communication between condominium management and residents and empower condominium managers with advanced and easy to use condominium management tools.
The Software Provider and Management Committee understand that our users care about their personal data and how it is collected, used, shared and cared for. We are committed to handling your personal data in accordance with the applicable laws when you use any of the features or functions available on our Website, or access our services or our Website through your computer, mobile device, or any other device with Internet connectivity.
This Privacy Policy exists to keep you in the know about how we collect, use, disclose, store and/or process the data we collect and receive during the course of providing the Services or access to the Website to you. We will only collect, use, disclose, store and/or process your personal data in accordance with this Privacy Policy.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING THE WEBSITE AND AND/OR REGISTERING AN ACCOUNT, YOU AGREE AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE STATED IN, AND UNDER THE TERMS OF THIS PRIVACY POLICY OR IN THE COURSE OF PROVIDING YOU WITH THE SERVICES OR ACCESS TO THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS OF THIS PRIVACY POLICY AND THAT YOU HAVE AGREED AND CONSENTED TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED AND UNDER THE TERMS HEREIN.
This Privacy Policy supplements our Terms of Use and explains how we handle information collected and received in the course of your use of the Services. It also governs the collection, use and disclosure of your information.
Personal data refers to data submitted by you which can be used to verify your identity. This is also commonly referred to as personally identifiable data such as Full Name, Email, Block and Unit Number.
What is the Malaysia Personal Data Protection Act 2010 (PDPA)?
The PDPA governs the collection, use and disclosure of personal data by organisations, in a manner that recognises individuals’ rights and the need of organisations to use such personal data for legitimate business purposes.
We are mandated by law to be fully compliant with the PDPA. We have created communication channels from within our website, and email for any concerned users to reach us regarding data protection related queries. Our platform privacy policy is always easily available for our users.
Do we obtain consent for the use of your personal information?
We must obtain consent from its users to collect, use and/or disclose their personal data. As part of the account sign up journey, users agree to give consent for us to collect and use their data as per the user agreement and privacy policy.
The Website practices the opt in methodology when it comes to user registration and personal data collection. All personal data is submitted by users during the sign up process through our Website.
All personal data privacy policy and terms of use is between the resident and the Management directly. As part of the terms of use, residents agree to share their personal data with the Management, committee members and/or its appointed property manager (PM) only for the purpose of carrying out their duties as Managing Agent for the Management.
Will the Management sell my personal data and/or share it with any third party without my consent?
Both Software Provider and Management have a joint responsibility to protect residents’ data and privacy, and safeguard them from having their personal data unwittingly sold, shared or used to push for products and services.
We respect your privacy and we will NOT sell or share your Personal Data to any third party without your consent.
3.1 We may collect and receive information from you in the following situations:
- When you register for an account with us (“Account”).
- When you browse our Website.
- When you use the features and functions available on our Services, for example, communicating with condominium management, make facilities bookings and payments.
- We or our authorised service providers may use cookies, web beacons, and other similar technologies in connection with your use of the Services or access of the Website.
3.2 How we use the information we collect
We may use the information collected from you in the following situations:
- To facilitate your use of the Services.
- To administer the online account that you may have set up with us.
- To identify visitors on the Website.
- To ascertain your identity in connection with fraud detection purposes.
- To prevent or investigate any actual or suspected violations of our Terms of Use, Privacy Policy or any of our policies, fraud, unlawful activity, omission or misconduct, whether relating to your use of our Services or any other matter arising from your relationship with us.
3.3 Who we share your information with
We may share information about you in the following ways:
- Your personal data may be shared with the Management and its authorised managing agent representatives. Personal data shared with the Management can only be used by the Management to perform its condominium management duties. We may NOT use your personal data for any other purpose without consent;
- We may share the information with our affiliates and with third party service providers who assist us in performing certain aspects of our Services on our behalf, such as processing transactions, fulfilling requests for information, receiving and sending communications, providing support services or in other tasks. Such service providers will only have access to your personal information to the extent necessary to perform their functions.
- We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or crime or to protect our Services or the rights, property or personal safety of any person.
- We respect your privacy and we will not share or sell your personal information to any third party. We may disclose data and aggregate statistics about users of our Services and sales to prospective partners, advertisers, sponsors and other reputable third parties in order to describe our Services, deliver targeted content, in furtherance of our business or for other lawful purposes, but these data and statistics will not include information which can be used to identify you.
By using our Services or accessing the Website, you authorize us to use your information in Malaysia. We will ensure that your information is transferred in accordance with this Privacy Policy and protected in accordance with applicable laws on personal data protection (including, but not limited to, the Malaysia Personal Data Protection Act).
The security of your information is important to us. We have security measures in place to protect against the loss, misuse and alteration of information under our control. We also follow generally accepted industry standards to protect the information transmitted to us over the Internet, both during transmission and once we receive it. Sensitive information are encrypted using secure socket layer technology (SSL).
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You undertake to treat your username, password and order details confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of your username, password or order details.
We will retain your information for as long as your account is active or as needed to provide you services. If you no longer want us to use your information to provide you services, you may close your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
It is important that you protect against unauthorized access of your Account and information by choosing your password carefully, and keeping your password and Account secure (e.g. by signing out after using our Website).
You may access your information within our Website. Any change or update of your information cannot be done in this Website. Please contact the management office if you wish to do so.
Where you provide personal information about yourself to us, you are responsible for providing accurate, not misleading, complete and up-to-date information about yourself and any other person whose personal information you provide us, and to update this personal information as and when it becomes inaccurate, misleading, incomplete or out-of-date.
In certain circumstances, you may need to provide to us personal information about someone other than yourself. If so, we rely on you to inform these individuals that you are providing their personal information to us, to make sure they consent to you giving us their information and to advise them about where they can find a copy of this Privacy Policy.
You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your personal data by contacting us, subject to the conditions and/or limitations imposed by applicable laws or regulations. Please note that if you communicate your withdrawal of your consent to our use, disclosure, storing or processing of your personal data for the purposes and in the manner as stated above or exercise your other rights as available under applicable local laws, we may not be in a position to continue to provide the Services to you.
Please allow us a reasonable period of time to respond to any request and effect any change. We may ask to verify your identity and for more information about your request. Where we are legally permitted to do so, we may refuse your request and may give you reasons for doing so.
Where you have requested for a copy of the information we hold about you, we may charge a reasonable administrative fee to cover the costs of responding to your request. If we decide to do so, we will provide you with a written estimate of such fee beforehand.
We use tracking technologies on our Services. These enable us to understand how you use our Services which, in turn, helps us to provide and improve our Services. However, the tracking technologies do not access, receive or collect information which can be used to identify you.
We reserve the right to make changes to this Privacy Policy at any time and all changes will be posted here. If we believe that the changes are material, we will notify you of the changes by posting a notice on our Website or by email. You are responsible for reviewing the changes which we make this Privacy Policy. Your continued use of our Services constitutes your acceptance of the updated Privacy Policy.
Our Website may, from time to time, contain links to external sites or resources which are operated by third parties. We have no control over the content and privacy practices of such sites or resources. You are advised to review the privacy policies of these sites and resources operated by third parties and understand how your information may be used by those third parties.
If you have any questions, complaints, concerns or comments on our Privacy Policy, we welcome you to contact the Management Committee indicating details of your name, mobile number, block and unit number. Your indication at the subject header would assist them in attending to your email by passing it on to the relevant staff in the management office. Any incomplete information will not be entertained.
Effective on 01 March 2026